# 181: Beyond Role Play: Using AI to Build Real Skills – Ryan Byrne and Dr Nathan Moore

Page: https://stenobird.com/podcast/learning-uncut-430075/181-beyond-role-play-using-ai-to-build-real-skills-ryan-byrne-and-dr-nathan-moore
Text version: https://stenobird.com/podcast/learning-uncut-430075/181-beyond-role-play-using-ai-to-build-real-skills-ryan-byrne-and-dr-nathan-moore.md
Podcast: [Learning Uncut](https://stenobird.com/podcast/learning-uncut-430075)
Published: 2026-03-09T15:30:00+00:00
Episode link: https://learninguncut.libsyn.com/181-beyond-role-play-using-ai-to-build-real-skills-ryan-byrne-and-dr-nathan-moore
Audio file: https://traffic.libsyn.com/secure/learninguncut/Ep_181.mp3?dest-id=720224
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/learning-uncut-430075/episodes/181-beyond-role-play-using-ai-to-build-real-skills-ryan-byrne-and-dr-nathan-moore
Duration seconds: 3020

## Resource

Sydney Trains frontline staff face customer aggression daily. They knew the de-escalation models. Applying them under real pressure was another matter entirely. And they'd made one thing clear: no more role play. In this episode, The Two Michelles speak with Ryan Byrne from Sydney Trains and Dr Nathan Moore from Frameless Interactive about Project CIVIL: Customer Initiated Violence Interactive Learning. Winner of the AITD Excellence Award for Best Use of Learning Technology 2025, Project CIVIL uses AI-driven simulation to build genuine capability under pressure, without a script, without an actor, without the awkwardness of traditional role play. A masterclass in choosing the right tool for the right problem. Host: Michelle Ockers & Michelle Parry-Slater Transcript and related resources: https://learninguncut.global/podcast/181/ Podcast information and more episodes: https://learninguncut.global/podcast/

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/learning-uncut-430075/episodes/181-beyond-role-play-using-ai-to-build-real-skills-ryan-byrne-and-dr-nathan-moore/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/learning-uncut-430075/181-beyond-role-play-using-ai-to-build-real-skills-ryan-byrne-and-dr-nathan-moore.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.