# Don't Waste the Call: 7 Rules for Converting Incoming Enquiries

Page: https://stenobird.com/podcast/leading-your-best-life-with-leigh-farnell-6710128/don-t-waste-the-call-7-rules-for-converting-incoming-enquiries
Text version: https://stenobird.com/podcast/leading-your-best-life-with-leigh-farnell-6710128/don-t-waste-the-call-7-rules-for-converting-incoming-enquiries.md
Podcast: [Leading Your Best Life with Leigh Farnell](https://stenobird.com/podcast/leading-your-best-life-with-leigh-farnell-6710128)
Published: 2026-02-24T07:48:00+00:00
Episode link: https://leighfarnell.com/dont-waste-the-call-7-rules-for-converting-incoming-enquiries
Audio file: https://dts.podtrac.com/redirect.mp3/traffic.libsyn.com/secure/sellserveprosperradio/telephone_frustration_-_2422026_3.40pm.mp3?dest-id=753252
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Duration seconds: 832

## Resource

Podcast Description Most businesses think they need more leads. The truth? They're already leaking revenue every time the phone rings. In this episode, I break down 7 non-negotiable principles for handling incoming enquiries — whether you run a dog boarding or training business, a storage facility, a gym, or any service-based operation. You'll learn: Why the first 5 seconds of a call determine whether you win or lose the sale How to take control of an enquiry without sounding pushy or "salesy" The questions that uncover why someone is really calling How to sell outcomes instead of features and prices And how to confidently close with a clear next step — every time This isn't about scripts or gimmicks. It's about professional conversations that build trust, create certainty, and convert interest into action . If your phone is ringing but your results don't match… this episode will change how you answer your next call. Want me to Coach You? Apply for Obligation-Free Strategy Session CZ6 - PDC Sales and Business Growth Partner Application Each year, we only work with a select number of businesses to ensure we deliver maximum impact — and to make sure your time is valued too. This application helps us determine if we're the right Growth Partner for your business, and if your business is the right fit for our proven CZ6 Sales & Business Growth Systems . Take 5 minutes to complete this form. Your honest answers will: Clarify expectations for our first conversation Help us tailor strategies and insights specific to your business Ensure we maximise the value of our time together https://forms.gle/bGto8XswG5tw6Ftk9

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## Transcript

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