# When the Project Is Late...Guess Who Has to Tell the Client?

Page: https://stenobird.com/podcast/konshuhs-agility-project-manager-coach-agile-coach-trainer-mentor-author-6342767/when-the-project-is-late-guess-who-has-to-tell-the-client
Text version: https://stenobird.com/podcast/konshuhs-agility-project-manager-coach-agile-coach-trainer-mentor-author-6342767/when-the-project-is-late-guess-who-has-to-tell-the-client.md
Podcast: [Konshuhs Agility-Project Manager Coach & Agile Coach, Trainer, Mentor & Author](https://stenobird.com/podcast/konshuhs-agility-project-manager-coach-agile-coach-trainer-mentor-author-6342767)
Published: 2026-07-17T11:00:00+00:00
Episode link: https://rss.com/podcasts/konshuhs-agility/2998051
Audio file: https://content.rss.com/episodes/282331/2998051/konshuhs-agility/2026_07_17_01_28_43_a1c6da77-3f24-40cc-97d8-0aa2bbdda855.mp3
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Duration seconds: 779

## Resource

Have you ever been the person who had to tell the customer the project wasn't going to hit the deadline? If you're a project manager, program manager, Scrum Master, PMO leader, technical lead, or aspiring project professional, there's a good chance you've experienced that uncomfortable conversation. In this episode, we explore one of the most challenging realities of project management: communicating missed commitments while preserving trust. You'll learn why effective project communication, scope management, risk management, stakeholder management, RAID logs, status reporting, change management, and executive communication are far more than project management processes. They're leadership tools. Through a real-world story, I share how a simple question, "When will you know?" , completely changed the way I manage project risks, communicate with technical teams, and prepare customers for difficult conversations. Whether you're studying for your CAPM, PMP, or PMI-ACP certification, leading enterprise initiatives, or simply trying to become a stronger project leader, this episode will help you communicate with more confidence, improve stakeholder alignment, avoid unpleasant surprises, and build credibility long before a project reaches a crisis. If you've ever wondered how experienced project managers navigate difficult conversations without assigning blame, this episode is for you. High-level Description One of the hardest responsibilities in project management isn't creating schedules or facilitating meetings. It's walking into a room and telling a customer the project won't meet its original commitment. The difficult part isn't the conversation itself. The difficult part is making sure it isn't the first conversation. You'll discover why experienced project managers do…

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