# SHIFT BREAK! Getting The Hint From Your Customers

Page: https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/shift-break-getting-the-hint-from-your-customers
Text version: https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/shift-break-getting-the-hint-from-your-customers.md
Podcast: [Keys To The Shop : Equipping Coffee Shop Leaders](https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408)
Published: 2026-06-25T10:00:00+00:00
Episode link: https://keystotheshop.libsyn.com/shift-break-getting-the-hint-from-your-customers
Audio file: https://traffic.libsyn.com/secure/keystotheshop/SB_Getting_ther_hint_from_your_customers.mp3?dest-id=412105
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JSON: https://stenobird.com/v1/public/podcasts/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/episodes/shift-break-getting-the-hint-from-your-customers
Duration seconds: 599

## Resource

Sometimes we hope against hope that we can eventually win the customer over to that one flavor, those later hours of your cafe, or the new menu item that the internet said was a sure-fire winner. Whether it is our own pride or some other reason, we can hang on to things a bit too long and damage our business in the process. Today on Shift Break we will be talking about the signals your customers are sending you regarding your coffee shops hours, menu etc and how we can get the hint, get over our stubbornness, and free ourselves to make discussions informed from the conversation we have with our community. Sign up for 1:1 CONSULTING AND COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com OR... book a free call now to talk about working together https://calendly.com/chrisdeferio/30min Related episodes: The Conversational Reality of Your Business : Thought on how to approach creative projects in the new year SHIFT BREAK: Embracing Problems as Blessings 227 : Connecting with Hearts and Minds SHIFT BREAK: Make Customer Feedback a Priority Feedback Culture : Making feedback a part of what you do not just something you sometimes do

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## Transcript

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