# SHIFT BREAK! Avoid Burnout By Serving Your Managers

Page: https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/shift-break-avoid-burnout-by-serving-your-managers
Text version: https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/shift-break-avoid-burnout-by-serving-your-managers.md
Podcast: [Keys To The Shop : Equipping Coffee Shop Leaders](https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408)
Published: 2026-07-15T10:50:49+00:00
Episode link: https://keystotheshop.libsyn.com/shift-break-serving-your-manager
Audio file: https://traffic.libsyn.com/secure/keystotheshop/SB_Avoid_Burn_OUt_By_Serving_Your_Managers.mp3?dest-id=412105
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JSON: https://stenobird.com/v1/public/podcasts/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/episodes/shift-break-avoid-burnout-by-serving-your-managers
Duration seconds: 522

## Resource

We serve 2 types of customers. External and internal. The external customer is the one that comes in for a coffee and spends money and time with us as guests in the cafe. The internal customer comes in for a job and spend their energy and time helping us serve the first customer well. In this environment, managers are critical leaders in caring for both groups. Not only this, managers are under pressure to serve the big vision of the business and those who own it. No wonder management burns out as much as they do! Today on Shift Break we will be talking about serving your managers. The servant leadership model is one that fits neatly in coffee and we will discuss how to adjust our mindsets and schedules to properaly and actually care for those who care for others. This shift makes all the difference. I have noticed a lot of noise in the industry. The coffee shop and its owner are the targets of a crushing and never ending stream of marketing that does not care about your success, but only moving units. The uncertainty that was supposed to be solved, is made worse, and the simple desire to serve coffee professionally, gets over complicated. No wonder we burn out so often. Today on Shift Break we will be talking about how simplicity is the best strategy for any coffee shop and is worth establishing as a central pillar of the business so you can navigate the pressured environment of entrepreneurship and build something on a stable foundation. REGISTER NOW FOR THE SUMMER WEBINAR SERIES! Build a Stronger Coffee Shop: One Step at a Time Great coffee shops don't happen by accident. They are built by hiring the right people, training them well, and leading them with clarity and consistency. In this live three-part Summer Webinar Series, Chris Deferio shares the practical syste…

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