# 628 13 Ways An Admin Should Support Your Accounting Firm [Why your admin may be your most important hire] Page: https://stenobird.com/podcast/jason-on-firms-podcast-6263492/628-13-ways-an-admin-should-support-your-accounting-firm-why-your-admin-may-be-your-most-important-hire Text version: https://stenobird.com/podcast/jason-on-firms-podcast-6263492/628-13-ways-an-admin-should-support-your-accounting-firm-why-your-admin-may-be-your-most-important-hire.md Podcast: [Jason On Firms Podcast](https://stenobird.com/podcast/jason-on-firms-podcast-6263492) Published: 2026-07-24T08:46:44+00:00 Episode link: https://share.transistor.fm/s/916fb278 Audio file: https://media.transistor.fm/916fb278/4a9ece33.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/jason-on-firms-podcast-6263492/episodes/628-13-ways-an-admin-should-support-your-accounting-firm-why-your-admin-may-be-your-most-important-hire Duration seconds: 2853 ## Resource 🚀 Get smarter faster by learning with other firm owners: https://www.rlz.io/ 📩 Want a simple way to keep up with accounting firm and AI? I break it down every week in my newsletter: https://www.jasononfirms.com/newsletter ☎️ Leave me a voicemail at (1)516-980-4968! 📧 Email me! jason@jasononfirms.com In this episode, I explain why admins are the most underleveraged people inside accounting firms and share 13 practical ways to use them to increase capacity, improve client service, and free up your professional staff. I also count down my top 10 accounting conferences still happening in 2026, then wrap up with a rapid-fire “This or That” Mailbag covering firm growth, tech, AI, conferences, and practice management decisions. 🔥 Here’s that Roast-My-Firm intake form: https://airtable.com/appZ7dtNz3oaTWWZT/shrybn5166E9t12ag📚 A curated list of the apps I actually use and recommend: https://www.jasononfirms.com/apps 💰 Today's Sponsors Cloud Accountant Staffing: https://portal.cloudaccountantstaffing.com/candidates Financial Cents: Book a demo https://hubs.li/Q03PYVrp0 and use code Jason10 to receive 10% off the Team or Scale annual plan for firms with 2+ users. Karbon: https://karbonhq.com/?utm_source=podcast&utm_campaign=jason-staats Soraban: https://www.soraban.com/ Verito: https://verito.com/jason?utm_campaign=42071442-Jason&utm_source=Podcast&utm_medium=Podcast&utm_content=show-notes // Chapters: 00:00 - Why Admins Matter More Than Ever 01:28 - The Power of Deskilling Work 05:45 - #1 Information Gathering 08:27 - #2 Client Tech Support 09:52 - #3 Phone Triage & Client Service 14:16 - Detail Review & Offshore Admins 17:22 - Admins as Project Managers 18:42 - Build Pods Around Admins 20:42 - Let Admins Run Your Inbox 22:29 - Grow Admins Into Accountant… ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/jason-on-firms-podcast-6263492/episodes/628-13-ways-an-admin-should-support-your-accounting-firm-why-your-admin-may-be-your-most-important-hire/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/jason-on-firms-podcast-6263492/628-13-ways-an-admin-should-support-your-accounting-firm-why-your-admin-may-be-your-most-important-hire.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.