# EP116 – Why Your MSP Contracts Are Costing You Profit with Anne Hall

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Text version: https://stenobird.com/podcast/it-s-a-numbers-game-5444783/ep116-why-your-msp-contracts-are-costing-you-profit-with-anne-hall.md
Podcast: [It's a Numbers Game](https://stenobird.com/podcast/it-s-a-numbers-game-5444783)
Published: 2025-12-15T21:00:00+00:00
Episode link: https://09c50608-3af9-4380-ae1e-9bdeebb68b70.libsyn.com/ep116-why-your-msp-contracts-are-costing-you-profit-with-anne-hall
Audio file: https://traffic.libsyn.com/secure/09c50608-3af9-4380-ae1e-9bdeebb68b70/Anne_Hall.mp3?dest-id=3337619
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JSON: https://stenobird.com/v1/public/podcasts/it-s-a-numbers-game-5444783/episodes/ep116-why-your-msp-contracts-are-costing-you-profit-with-anne-hall
Duration seconds: 1908

## Resource

In this podcast episode, Adam, Daniel, and Anne discuss the significance of legal agreements for Managed Service Providers (MSPs) and how they impact EBITDA. They discuss the inherent risks MSPs face, the importance of proactive use of contracts, and common pitfalls like revenue leakage from services out of scope. The conversation highlights the need for MSPs to educate their clients and align internal processes with contractual commitments. They emphasise that contracts are not merely for worst-case scenarios but are essential for mitigating risks and ensuring business success. The episode provides insights into how MSPs can better structure their agreements and services to protect both their businesses and clients. 00:00 Introduction 00:23 Connecting EBITDA and MSP Legal Agreements 01:11 The Importance of Contracts for MSPs 02:47 Proactive Use of Contracts 04:33 In Scope vs. Out of Scope 09:05 Onboarding and Initial Assessments 11:26 Managing Client Expectations 20:32 Adapting Contracts for Different Services 22:49 Global Differences in MSP Practices 28:12 Conclusion and Contact Information Connect with Anne Hall LinkedIn by clicking here – https://www.linkedin.com/in/annehall-itagree Connect with Daniel Welling on LinkedIn by clicking here – https://www.linkedin.com/in/danielwelling/ Connect with Adam Morris on LinkedIn by clicking here – https://www.linkedin.com/in/adamcmorris/ Visit The MSP Finance Team website, simply click here – https://www.mspfinanceteam.com/ MSP Glossary: MSP Finance Glossary Explained | MSP Finance Team We look forward to catching up with you on the next one. Stay tuned!

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## Transcript

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