# Your Team Is Wasting Hours Every Week Doing This

Page: https://stenobird.com/podcast/insurance-town-277859/your-team-is-wasting-hours-every-week-doing-this
Text version: https://stenobird.com/podcast/insurance-town-277859/your-team-is-wasting-hours-every-week-doing-this.md
Podcast: [Insurance Town](https://stenobird.com/podcast/insurance-town-277859)
Published: 2026-06-11T11:00:00+00:00
Episode link: https://insurancetownpodcast.com/335
Audio file: https://media.transistor.fm/3c4bde40/f5fa886d.mp3
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JSON: https://stenobird.com/v1/public/podcasts/insurance-town-277859/episodes/your-team-is-wasting-hours-every-week-doing-this
Duration seconds: 2340

## Resource

In this week's episode of the Insurance Town Podcast, I got to sit down with my good friend Carl Ziade, co-founder of Gaia, for a conversation about innovation, entrepreneurship, AI, and what it really takes to drive meaningful change inside an insurance agency. One of the things I appreciate most about Carl is that while he's a technologist at heart, he understands that technology alone doesn't solve problems. Process comes first. People come first. Technology simply helps great organizations execute better. Carl's journey is a fascinating one. As a Lebanese immigrant and Stanford-trained computer scientist, he didn't originally set out to build solutions for the insurance industry. In fact, Gaia emerged after lessons learned from a completely different startup venture. What followed was a relentless focus on listening to customers, solving real-world problems, and building tools that help insurance professionals eliminate repetitive work and focus on higher-value activities. In our conversation, we discuss: • Carl's entrepreneurial journey and path into insurance technology • The lessons learned from early startup failures and pivots • Why customer feedback should drive product development • The importance of strong business partnerships and company culture • Why process matters more than technology • Practical strategies for AI adoption inside insurance agencies • How Gaia's browser extension automates repetitive data entry • The power behind Gaia's "super copy" and "super paste" functionality • Change management and gaining team buy-in for new technology • What's next for Gaia and the future of data enrichment in insurance One of my favorite takeaways from this conversation is Carl's advice to start small. Too many agencies feel like they need a complete transforma…

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## Transcript

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