# Improving Customer Service for People with Communication Disabilities

Page: https://stenobird.com/podcast/inside-the-outcomes-a-rehabilitation-research-podcast-6252462/improving-customer-service-for-people-with-communication-disabilities
Text version: https://stenobird.com/podcast/inside-the-outcomes-a-rehabilitation-research-podcast-6252462/improving-customer-service-for-people-with-communication-disabilities.md
Podcast: [INside the OUTcomes: A Rehabilitation Research Podcast](https://stenobird.com/podcast/inside-the-outcomes-a-rehabilitation-research-podcast-6252462)
Published: 2025-03-10T22:39:15+00:00
Episode link: https://podcasters.spotify.com/pod/show/insidetheoutcomes/episodes/Improving-Customer-Service-for-People-with-Communication-Disabilities-e3001ij
Audio file: https://anchor.fm/s/db5152bc/podcast/play/99664915/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-2-10%2Fb8558df6-2dca-01fa-7f46-383e066223bd.mp3
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JSON: https://stenobird.com/v1/public/podcasts/inside-the-outcomes-a-rehabilitation-research-podcast-6252462/episodes/improving-customer-service-for-people-with-communication-disabilities
Duration seconds: 1208

## Resource

On this episode of INside the OUTcomes: A Rehabilitation Research Podcast, Elissa Larkin, CCC-SLP, HEC-C , a research speech-language pathologist at Shirley Ryan AbilityLab's Center for Aphasia Research and Treatment , shares insight into an online training course aimed at helping service industry employees improve communication with customers who have communication disabilities. Learn more about the course and find out how you can participate. Tune in to learn more about the team's research, and discover practical tips for better engaging with people who have communication challenges. Transcripts of all episodes are available. Find the podcast on ⁠ Spotify ⁠ , ⁠ Apple Podcasts⁠ or ⁠ YouTube ⁠ and browse the podcast archive for past episodes. This podcast is supported by grants from the National Institute on Disability, Independent Living and Rehabilitation Research.

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## Transcript

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