# Managing Conflict

Page: https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275/managing-conflict
Text version: https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275/managing-conflict.md
Podcast: [How to Lead with Kate Waterfall Hill](https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275)
Published: 2026-08-27T01:00:00+00:00
Episode link: https://www.waterfallhill.co.uk/podcast
Audio file: https://episodes.captivate.fm/episode/c5e6d731-c41f-43ff-83e0-ddb4128aad14.mp3
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JSON: https://stenobird.com/v1/public/podcasts/how-to-lead-with-kate-waterfall-hill-7104275/episodes/managing-conflict
Duration seconds: 1064

## Resource

Kate introduces a summer “best loved episodes” revisit of the How to Lead podcast looking at managing workplace conflict and tension. She defines what conflict actually is and explains why it can feel difficult, reframing resolution as a shared struggle toward a creative outcome that preserves everyone’s dignity. Practical tools include separating the person from the problem, shifting language, collecting perspectives, active listening techniques, structured frameworks, and some de-escalation tactics. Episode Highlights: 00:00 Summer Season Intro 01:02 Linda Avoids Conflict 02:33 What Conflict Really Is 04:51 Why Conflict Feels Hard 06:19 Reframing Resolution 07:21 Blame to Systems Thinking 08:34 Practical Conflict Tools 10:40 Models and De Escalation 13:34 Prevent Conflict Early 14:33 Key Takeaways and Wrap 16:09 Final Call to Action Useful links: The Digital Academy Online Course Free Resources and more information on Kate's coaching programmes Buy the "How to Lead" book Connect with Kate on LinkedIn Follow Kate on TikTok Contact Kate https://www.waterfallhill.co.uk/links

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## Transcript

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