# Why Guests Hate Scripted Service - Tamara Lohan, Hyatt

Page: https://stenobird.com/podcast/hospitality-daily-podcast-5916452/why-guests-hate-scripted-service-tamara-lohan-hyatt
Text version: https://stenobird.com/podcast/hospitality-daily-podcast-5916452/why-guests-hate-scripted-service-tamara-lohan-hyatt.md
Podcast: [Hospitality Daily Podcast](https://stenobird.com/podcast/hospitality-daily-podcast-5916452)
Published: 2026-05-28T08:00:00+00:00
Episode link: https://podcast.hospitalitydaily.com/tamara-lohan-service/
Audio file: https://www.buzzsprout.com/2103299/episodes/19246512-why-guests-hate-scripted-service-tamara-lohan-hyatt.mp3
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JSON: https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/why-guests-hate-scripted-service-tamara-lohan-hyatt
Duration seconds: 807

## Resource

In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader for Luxury at Hyatt, Tamara shares why today’s guests increasingly reject scripted hospitality experiences and what great service looks like instead. The conversation explores emotional intelligence in hospitality, the importance of “reading the room,” how Hyatt is thinking about AI and personalization, and why the future of luxury service depend...

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## Transcript

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