# Personalization Is an Art - Martin Soler

Page: https://stenobird.com/podcast/hospitality-daily-podcast-5916452/personalization-is-an-art-martin-soler
Text version: https://stenobird.com/podcast/hospitality-daily-podcast-5916452/personalization-is-an-art-martin-soler.md
Podcast: [Hospitality Daily Podcast](https://stenobird.com/podcast/hospitality-daily-podcast-5916452)
Published: 2026-06-18T01:00:00+00:00
Episode link: https://podcast.hospitalitydaily.com/martin-soler-personalization-2026/
Audio file: https://www.buzzsprout.com/2103299/episodes/19360618-personalization-is-an-art-martin-soler.mp3
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JSON: https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/personalization-is-an-art-martin-soler
Duration seconds: 658

## Resource

Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel general manager Martin Soler explains why guest preferences are far more contextual and dynamic than many systems assume. Drawing on examples from both hospitality and everyday consumer technology, Martin explores the limits of hyper-personalization and why the most memorable guest experiences often come from observation, empathy, and human...

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## Transcript

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