# Focus More on Hours Per Client Per Week with Stephen Tweed

Page: https://stenobird.com/podcast/home-care-strategy-lab-7276600/focus-more-on-hours-per-client-per-week-with-stephen-tweed
Text version: https://stenobird.com/podcast/home-care-strategy-lab-7276600/focus-more-on-hours-per-client-per-week-with-stephen-tweed.md
Podcast: [Home Care Strategy Lab](https://stenobird.com/podcast/home-care-strategy-lab-7276600)
Published: 2025-12-03T13:00:00+00:00
Episode link: https://share.transistor.fm/s/d8c2e96a
Audio file: https://media.transistor.fm/d8c2e96a/37122c46.mp3
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JSON: https://stenobird.com/v1/public/podcasts/home-care-strategy-lab-7276600/episodes/focus-more-on-hours-per-client-per-week-with-stephen-tweed
Duration seconds: 1890

## Resource

Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home Care Highlights Stephen Tweed on LinkedIn leadinghomecare.com Home Care CEO Forum The big metric: Hours per week = the currency of home care Lesson common but more important: Hours per client per week = the health of the business It indicates: Where clients are coming from Which referrals give the longest hour clients Which referrals and clients have the longest length of stay and LTV Hours per client per week + length of stay = $ value of the client Next comes: Hours per caregiver per week 3 types of caregivers: professional caregivers (40-60/hrs a week), half-time professional caregivers (20-30 hours a week), part-time intermittent caregivers (come and go) 4 levels of your ‘data stream’ Level 1: raw data Level 2: information Level 3: knowledge Level 4: wisdom Clients and families want 2 things: reliability and continuity Clients go through ‘5 phases of flow’: Phase 1: attraction Phase 2: conversion Phase 3: staffing Phase 4: caregiving Phase 5: collections 2026 Future of Home Care Study System = process + people If you do a task weekly in your business, you need to systematize it. Applying AI: the task, the internal systems, and the competitive ecosystem (differentiation)

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## Transcript

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