# On Death and Dying in Home Care Part 1 – Gabrielle Pumpian and Nicole Soares

Page: https://stenobird.com/podcast/home-care-hindsight-7020721/on-death-and-dying-in-home-care-part-1-gabrielle-pumpian-and-nicole-soares
Text version: https://stenobird.com/podcast/home-care-hindsight-7020721/on-death-and-dying-in-home-care-part-1-gabrielle-pumpian-and-nicole-soares.md
Podcast: [Home Care Hindsight](https://stenobird.com/podcast/home-care-hindsight-7020721)
Published: 2025-10-28T06:00:00+00:00
Episode link: https://9f9165e2-f6a0-4fa0-9333-b5a984a4b130.libsyn.com/how-overlooking-a-clients-values-cost-me-a-caregiver-gabrielle-pumpian-and-nicole-soares
Audio file: https://traffic.libsyn.com/secure/9f9165e2-f6a0-4fa0-9333-b5a984a4b130/HCH_EP58_Gabrielle_and_Nicole.mp3?dest-id=4694632
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JSON: https://stenobird.com/v1/public/podcasts/home-care-hindsight-7020721/episodes/on-death-and-dying-in-home-care-part-1-gabrielle-pumpian-and-nicole-soares
Duration seconds: 2956

## Resource

Gabrielle Pumpian returns, joined by death doula and end-of-life consultant Nicole Soares, for a profound conversation about the one thing every home care agency deals with but few are prepared for: death. They explore a common operational mistake: failing to align a caregiver's duties with a client's core values, leading to disengagement and a reduced schedule. Nicole shares her powerful personal journey that led her to become a "one-stop death shop," while Gabby reflects on the costly mindset of viewing a client's passing primarily as a revenue loss. The discussion offers actionable advice on preparing caregivers for end-of-life care, creating true partnerships with hospice, and building a company culture that sees death not as a failure, but as a sacred, honored part of life. Lesson Takeaways: 1. Align Care with Client Values, Not Just Tasks: A client's well-being is tied to their passions. Failing to connect care with what brings them joy can lead to client dissatisfaction and reduced hours. 2. Reframe Death from a Loss to an Honor: Shift the internal mindset from seeing a client's passing as a revenue hit to recognizing it as a sacred event your team is privileged to support. 3. Your Caregivers Need to Process Grief: Create safe spaces and rituals for caregivers to express emotion and process grief after a client dies. This is critical for their well-being and retention. 4. Forge Deep Partnerships, Not Shallow Referrals: A true partnership with hospice or a death doula involves joint training and shared values, not just exchanging business cards. 5. Identify and Empower Your "Death Liaison": Not everyone is comfortable with end-of-life conversations. Identify a team member who excels in this area and empower them to be the specialist and emotional support point pe…

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