# Stop Forcing Patients Into Decision Trees: The MyCare Medical Approach with healow Genie

Page: https://stenobird.com/podcast/healthcare-it-today-interviews-307487/stop-forcing-patients-into-decision-trees-the-mycare-medical-approach-with-healow-genie
Text version: https://stenobird.com/podcast/healthcare-it-today-interviews-307487/stop-forcing-patients-into-decision-trees-the-mycare-medical-approach-with-healow-genie.md
Podcast: [Healthcare IT Today Interviews](https://stenobird.com/podcast/healthcare-it-today-interviews-307487)
Published: 2026-07-01T13:00:00+00:00
Episode link: https://podcasters.spotify.com/pod/show/heathcareittodayinterview/episodes/Stop-Forcing-Patients-Into-Decision-Trees-The-MyCare-Medical-Approach-with-healow-Genie-e3kj6gj
Audio file: https://anchor.fm/s/2c6f3bc4/podcast/play/121264083/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-5-10%2F425854789-44100-2-f9314aef53214.mp3
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Duration seconds: 1748

## Resource

Rigid phone trees frustrate your patients. They also waste your staff’s time. MyCare Medical decided to fix their digital front door. They implemented healow Genie AI to handle calls. Gary Moorefield, VP of Technology at MyCare Medical, explains how they did it. He breaks down why handling messy, non-linear patient conversations is critical. He also shares how automation gives valuable time back to front desk teams without cutting jobs. Are your patients still stuck on hold listening to bad elevator music? Or are you still forcing them into “press 1” or “say yes” decision trees? If you are, this video is for you! 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about MyCare Medical at https://mycare.us/ Find more great health IT content at https://www.healthcareittoday.com/

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## Transcript

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