# New Value in Service Desk Data Collected through AI

Page: https://stenobird.com/podcast/healthcare-it-today-interviews-307487/new-value-in-service-desk-data-collected-through-ai
Text version: https://stenobird.com/podcast/healthcare-it-today-interviews-307487/new-value-in-service-desk-data-collected-through-ai.md
Podcast: [Healthcare IT Today Interviews](https://stenobird.com/podcast/healthcare-it-today-interviews-307487)
Published: 2026-08-12T13:00:00+00:00
Episode link: https://podcasters.spotify.com/pod/show/heathcareittodayinterview/episodes/New-Value-in-Service-Desk-Data-Collected-through-AI-e3n09gk
Audio file: https://anchor.fm/s/2c6f3bc4/podcast/play/123790292/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-7-5%2F429248514-44100-2-3b8ee04e67d8.mp3
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Duration seconds: 1366

## Resource

At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now be reviewed thanks to AI and that data can be put into action. In our recent interview with Dan O’Connor, Vice President of Partner Success, and Chris Durham, Vice President of Service Desk Operations, the term “game-changing” came up repeatedly to describe this data collection and the impact it can have on an organization. The new reality is that every service desk interaction contains valuable operational data. AI enables health systems to capture, analyze, and act on those insights in near real time, turning thousands of support interactions into actionable intelligence for improving workflows, technology adoption, and clinician experience. Learn more about HCTec: https://hctec.com/ Healthcare IT Community: https://www.healthcareittoday.com/

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