# Why Great Turnarounds Start with Culture, Not Strategy

Page: https://stenobird.com/podcast/hbr-ideacast-7830625/why-great-turnarounds-start-with-culture-not-strategy
Text version: https://stenobird.com/podcast/hbr-ideacast-7830625/why-great-turnarounds-start-with-culture-not-strategy.md
Podcast: [HBR IdeaCast](https://stenobird.com/podcast/hbr-ideacast-7830625)
Published: 2026-08-04T11:04:37+00:00
Episode link: https://www.spreaker.com/episode/why-great-turnarounds-start-with-culture-not-strategy--73437282
Audio file: https://api.spreaker.com/download/episode/73437282/20260731105023_whygreatturnaroundsstartwithculturenotstrategy.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/hbr-ideacast-7830625/episodes/why-great-turnarounds-start-with-culture-not-strategy
Duration seconds: 1976

## Resource

In an era of constant disruption, successful turnarounds require more than a new strategy—they demand a new culture. Dan Schulman, former CEO of PayPal, came out of retirement to tackle the challenge of taking over the helm of Verizon as it entered the AI age. He explains how they needed to put customers—not engineering—at the center of the business, how he reshaped company culture, and what it really took to prepare employees for an AI-native future. He explains why leaders need to embrace change, invest in reskilling, and balance optimism about AI with honesty about the disruption it will bring.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/hbr-ideacast-7830625/episodes/why-great-turnarounds-start-with-culture-not-strategy/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/hbr-ideacast-7830625/why-great-turnarounds-start-with-culture-not-strategy.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.