# Wie viele Fehler darf eine KI an der Hotline machen? Barmenia-Gothaer-COO Sylvia Eichelberg im Interview

Page: https://stenobird.com/podcast/handelsblatt-disrupt-der-podcast-ber-die-zukunft-der-wirtschaft-84852/wie-viele-fehler-darf-eine-ki-an-der-hotline-machen-barmenia-gothaer-coo-sylvia-eichelberg-im-interview
Text version: https://stenobird.com/podcast/handelsblatt-disrupt-der-podcast-ber-die-zukunft-der-wirtschaft-84852/wie-viele-fehler-darf-eine-ki-an-der-hotline-machen-barmenia-gothaer-coo-sylvia-eichelberg-im-interview.md
Podcast: [Handelsblatt Disrupt - Der Podcast über die Zukunft der Wirtschaft](https://stenobird.com/podcast/handelsblatt-disrupt-der-podcast-ber-die-zukunft-der-wirtschaft-84852)
Published: 2026-03-20T02:02:00+00:00
Episode link: https://handelsblatt-digitaldisrupt.podigee.io/369-wie-viele-fehler-darf-eine-ki-an-der-hotline-machen-barmenia-gothaer-coo-sylvia-eichelberg-im-interview
Audio file: https://audio.podigee-cdn.net/2353861-m-d97cdfd12479ecee9bee566195b86867.mp3?source=feed
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/handelsblatt-disrupt-der-podcast-ber-die-zukunft-der-wirtschaft-84852/episodes/wie-viele-fehler-darf-eine-ki-an-der-hotline-machen-barmenia-gothaer-coo-sylvia-eichelberg-im-interview
Duration seconds: 2001

## Resource

Die COO der Barmenia Gothaer verantwortet die Transformation der Versicherung. Dazu zählt: Millionen von Kundenfragen mit möglichst viel KI zu beantworten. Im Podcast erklärt sie, wie das funktioniert.

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## Transcript

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