# Aaron Colak — ML and NLP in Experience Management

Page: https://stenobird.com/podcast/gradient-dissent/aaron-colak-ml-and-nlp-in-experience-management
Text version: https://stenobird.com/podcast/gradient-dissent/aaron-colak-ml-and-nlp-in-experience-management.md
Podcast: [Gradient Dissent: Conversations on AI](https://stenobird.com/podcast/gradient-dissent)
Published: 2022-08-26T11:40:00+00:00
Episode link: https://wandb.ai/site/resources/podcast
Audio file: https://podcasts.captivate.fm/media/12451010-7037-47a3-9d5b-4f61259c29c5/GD-72-AaronColak-V2.mp3
Processing state: failed
JSON: https://stenobird.com/v1/public/podcasts/gradient-dissent/episodes/aaron-colak-ml-and-nlp-in-experience-management
Duration seconds: 3000

## Resource

Aaron Colak is the Leader of Core Machine Learning at Qualtrics, an experiment management company that takes large language models and applies them to real-world, B2B use cases. In this episode, Aaron describes mixing classical linguistic analysis with deep learning models and how Qualtrics organized their machine learning organizations and model to leverage the best of these techniques. He also explains how advances in NLP have invited new opportunities in low-resource languages. Show notes (transcript and links): http://wandb.me/gd-aaron-colak --- ⏳ Timestamps: 00:00 Intro 00:57 Evolving from surveys to experience management 04:56 Detecting sentiment with ML 10:57 Working with large language models and rule-based systems 14:50 Zero-shot learning, NLP, and low-resource languages 20:11 Letting customers control data 25:13 Deep learning and tabular data 28:40 Hyperscalers and performance monitoring 34:54 Combining deep learning with linguistics 40:03 A sense of accomplishment 42:52 Causality and observational data in healthcare 45:09 Challenges of interdisciplinary collaboration 49:27 Outro --- Connect with Aaron and Qualtrics 📍 Aaron on LinkedIn: https://www.linkedin.com/in/aaron-r-colak-3522308/ 📍 Qualtrics on Twitter: https://twitter.com/qualtrics/ 📍 Careers at Qualtrics: https://www.qualtrics.com/careers/ --- 💬 Host: Lukas Biewald 📹 Producers: Riley Fields, Cayla Sharp, Angelica Pan, Lavanya Shukla --- Subscribe and listen to our podcast today! 👉 Apple Podcasts: http://wandb.me/apple-podcasts​​ 👉 Google Podcasts: http://wandb.me/google-podcasts​ 👉 Spotify: http://wandb.me/spotify​

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/gradient-dissent/episodes/aaron-colak-ml-and-nlp-in-experience-management/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/gradient-dissent/aaron-colak-ml-and-nlp-in-experience-management.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.