# Ep.488 Surviving a Serial Killer: How Tylenol Turned a Deadly Crime into an Unassailable Business Moat

Page: https://stenobird.com/podcast/good-morning-money-6980643/ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat
Text version: https://stenobird.com/podcast/good-morning-money-6980643/ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat.md
Podcast: [Good Morning, Money!](https://stenobird.com/podcast/good-morning-money-6980643)
Published: 2026-06-16T13:00:00+00:00
Episode link: https://www.buzzsprout.com/2406281/episodes/19345719-ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat.mp3
Audio file: https://www.buzzsprout.com/2406281/episodes/19345719-ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/good-morning-money-6980643/episodes/ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat
Duration seconds: 102

## Resource

When a crisis strikes, the natural corporate instinct is to minimize liability and hide behind PR. Do the exact opposite. The 1982 Tylenol crisis proved that voluntarily taking a massive financial hit to protect your customers is the ultimate strategy for brand survival. Stop defending operational mistakes and start radically over-correcting them to buy an unassailable layer of lifetime trust that no competitor can touch. Send us Fan Mail

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/good-morning-money-6980643/episodes/ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/good-morning-money-6980643/ep-488-surviving-a-serial-killer-how-tylenol-turned-a-deadly-crime-into-an-unassailable-business-moat.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.