# Ep 430: The Customer is Usually Right (Even When You Hate the Answer)

Page: https://stenobird.com/podcast/game-changers-for-government-contractors-51555/ep-430-the-customer-is-usually-right-even-when-you-hate-the-answer
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Podcast: [Game Changers for Government Contractors](https://stenobird.com/podcast/game-changers-for-government-contractors-51555)
Published: 2026-07-20T11:30:00+00:00
Episode link: https://rsmfederal.com/game-changers-podcast/ep-430-the-customer-is-usually-right-even-when-you-hate-the-answer
Audio file: https://episodes.captivate.fm/episode/8d36ba64-09ca-4fac-b9d0-3d512b66f1e5.mp3
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Duration seconds: 1841

## Resource

In this episode of Game Changers for Government Contractors , Michael LeJeune sits down with Dean Wegner, founder and CEO of Authentically American, to explore the leadership lessons, branding strategies, and entrepreneurial mindset behind building a fast-growing American-made apparel company. Dean shares how his experiences at West Point, Ranger School, and leading soldiers shaped his approach to business, customer service, and team building. He also reveals the biggest mistake he made as a founder, why listening to customers transformed his company, and the three keys to earning national media coverage without a massive marketing budget. Whether you're building a GovCon company or any business, this conversation is packed with practical lessons on leadership, storytelling, branding, and creating an unforgettable customer experience.

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## Transcript

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