# CRM-Centric Design to Grow Total Revenues Per Guest | with Angel Ferrufino Page: https://stenobird.com/podcast/gain-momentum-lessons-from-leaders-in-hospitality-travel-food-service-technology-6405481/crm-centric-design-to-grow-total-revenues-per-guest-with-angel-ferrufino Text version: https://stenobird.com/podcast/gain-momentum-lessons-from-leaders-in-hospitality-travel-food-service-technology-6405481/crm-centric-design-to-grow-total-revenues-per-guest-with-angel-ferrufino.md Podcast: [GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology](https://stenobird.com/podcast/gain-momentum-lessons-from-leaders-in-hospitality-travel-food-service-technology-6405481) Published: 2025-12-11T10:00:00+00:00 Episode link: https://share.transistor.fm/s/b43d1f74 Audio file: https://2.gum.fm/op3.dev/e/pdcn.co/e/pdst.fm/e/dts.podtrac.com/redirect.mp3/media.transistor.fm/b43d1f74/6879659e.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/gain-momentum-lessons-from-leaders-in-hospitality-travel-food-service-technology-6405481/episodes/crm-centric-design-to-grow-total-revenues-per-guest-with-angel-ferrufino Duration seconds: 2570 ## Resource In this episode, Angel Ferrufino , Co-founder and CEO of CRQLAR . Crqlar is an AI-powered hotel management platform that turns guest data into actionable insights, delivering personalized arrival lists and seamless operational tools for hoteliers. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky. For more information about GAIN, head to: https://gainadvisors.com/ Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd ., focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy. Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4 Spotify: https://open.spotify.com/show/1jfIWt1D92EzgB32yX2fP4 ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/gain-momentum-lessons-from-leaders-in-hospitality-travel-food-service-technology-6405481/episodes/crm-centric-design-to-grow-total-revenues-per-guest-with-angel-ferrufino/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/gain-momentum-lessons-from-leaders-in-hospitality-travel-food-service-technology-6405481/crm-centric-design-to-grow-total-revenues-per-guest-with-angel-ferrufino.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.