# Summer Session 2025 Highlights: Why emotional intelligence is the key to business success

Page: https://stenobird.com/podcast/flying-solo-45727/summer-session-2025-highlights-why-emotional-intelligence-is-the-key-to-business-success
Text version: https://stenobird.com/podcast/flying-solo-45727/summer-session-2025-highlights-why-emotional-intelligence-is-the-key-to-business-success.md
Podcast: [Flying Solo](https://stenobird.com/podcast/flying-solo-45727)
Published: 2026-01-29T13:00:00+00:00
Episode link: https://traffic.megaphone.fm/ARDME3827088369.mp3
Audio file: https://traffic.megaphone.fm/ARDME3827088369.mp3
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JSON: https://stenobird.com/v1/public/podcasts/flying-solo-45727/episodes/summer-session-2025-highlights-why-emotional-intelligence-is-the-key-to-business-success
Duration seconds: 2094

## Resource

Don't know your IQ from your EQ? Never fear, kick back, and check out our summer season highlight as we dive into a conversation with Amy Jacobson on emotional intelligence and why it's so crucial for business success. Amy Jacobson is a human behaviour and emotional intelligence specialist, bestselling author, and keynote speaker. She has made it her mission to help leaders and organisations embed emotional intelligence into their workplace culture—something she believes is often overlooked, yet crucial for business success. In this conversation, Cec and Amy explore what emotional intelligence really is, why it’s a gamechanger for business owners, and practical ways to develop these skills—whether you’re managing a team, navigating tricky conversations, or fostering a positive workplace culture, even in remote settings. Drawing on years of hands-on corporate experience and her new book, "The Emotional Intelligence Advantage," Amy shares actionable advice for building empathy, self-awareness, and resilience in both personal and professional life. 1. Emotional Intelligence as a Learnable Skill It’s not an innate trait, but a set of skills that can be developed and improved throughout life. Practice, repetition, and self-awareness are essential to growing emotional intelligence. Ownership and responsibility for one’s actions and emotions is central to EQ. 2. The Crucial Role of Empathy Empathy is different from sympathy: it requires understanding another’s emotions without judgment. Empathy can be taught and is essential for healthy workplace culture and leadership. Practicing empathy helps navigate difficult conversations and build trust. 3. Navigating Difficult Conversations Address tough issues promptly—don’t avoid or delay. Focus on emotions rather than just facts or…

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## Transcript

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