# Meet the Team: Member Support

Page: https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983/meet-the-team-member-support
Text version: https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983/meet-the-team-member-support.md
Podcast: [Financial Minds: Meet the Experts](https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983)
Published: 2026-03-25T13:30:00+00:00
Episode link: https://rss.com/podcasts/financial-minds-meet-the-experts/2639837
Audio file: https://content.rss.com/episodes/295557/2639837/financial-minds-meet-the-experts/2026_03_18_18_43_19_989b5951-1565-4257-ad6e-6406b7a91a5b.mp3
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JSON: https://stenobird.com/v1/public/podcasts/financial-minds-meet-the-experts-7084983/episodes/meet-the-team-member-support
Duration seconds: 929

## Resource

When a member has a transaction, account questions or any other operational needs, the front lines are ready to assist. On this week’s episode of Financial Minds: Meet the Experts, we continue our Meet the Team series by taking a look behind the scenes at our member support team and the critical role they play in credit union success. This week, Jaime chats with Becky Weaber, member services manager; Peggy Davis, member support specialist II; and Nicole Calame, member support specialist I, to understand how these problem solvers and relationship builders play an important part in helping Vizo Financial serve our members. Together, they discuss: · What services and products the team supports · What a typical day in member support looks like · Skills that are important for member support team members to have · Handling transactions and operational support · And more! Tune in for the full conversation with our member support team, and don’t forget to follow along next week as we continue our meet the team series! Connect with us: Vizo Financial : www.vfccu.org LinkedIn: www.linkedin.com/company/vizo-financial

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## Transcript

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