# EP101 - Mallard × Wood Duck Hybrid?! & Inside Look at Dive Bomb Customer Service

Page: https://stenobird.com/podcast/dive-bomb-squadcast-818956/ep101-mallard-wood-duck-hybrid-inside-look-at-dive-bomb-customer-service
Text version: https://stenobird.com/podcast/dive-bomb-squadcast-818956/ep101-mallard-wood-duck-hybrid-inside-look-at-dive-bomb-customer-service.md
Podcast: [Dive Bomb Squadcast](https://stenobird.com/podcast/dive-bomb-squadcast-818956)
Published: 2026-06-01T17:00:00+00:00
Episode link: https://rss.com/podcasts/divebombsquadcast/2874568
Audio file: https://content.rss.com/episodes/6018/2874568/divebombsquadcast/2026_06_01_04_17_30_16e5c74e-bf0a-4e6b-8bd6-d7f98113b9cf.mp3
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JSON: https://stenobird.com/v1/public/podcasts/dive-bomb-squadcast-818956/episodes/ep101-mallard-wood-duck-hybrid-inside-look-at-dive-bomb-customer-service
Duration seconds: 3516

## Resource

In this episode of the Dive Bomb Squad Cast, Matt Judy sits down with Dive Bomb customer service manager Kyle Doherty to talk about what goes on behind the scenes of one of the biggest brands in waterfowl hunting. Kyle shares how he got started in the outdoors, his path to joining the Dive Bomb team, and what it's like being on the front lines of customer service. The two discuss how customer feedback helps shape future products, common questions and issues hunters run into, and why providing a great customer experience matters just as much as building great gear. They also dive into the evolution of waterfowl hunting and fishing equipment, how the industry continues to change, and what today's hunters expect from the brands they support. Whether you've ever wondered what happens behind the scenes at Dive Bomb or just enjoy conversations about hunting, gear, and the outdoor industry, this is an episode you won't want to miss.

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## Transcript

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