# The CHRO Playbook for Employee Experience in an AI Era Page: https://stenobird.com/podcast/digital-hr-leaders-with-david-green-244896/the-chro-playbook-for-employee-experience-in-an-ai-era Text version: https://stenobird.com/podcast/digital-hr-leaders-with-david-green-244896/the-chro-playbook-for-employee-experience-in-an-ai-era.md Podcast: [Digital HR Leaders with David Green](https://stenobird.com/podcast/digital-hr-leaders-with-david-green-244896) Published: 2026-03-03T02:00:00+00:00 Episode link: https://shows.acast.com/digital-hr-leaders-with-david-green/episodes/the-chro-playbook-for-employee-experience-in-an-ai-era Audio file: https://sphinx.acast.com/p/open/s/611a598b29aaa600197df91c/e/69a548c516315a936f18ef19/media.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/digital-hr-leaders-with-david-green-244896/episodes/the-chro-playbook-for-employee-experience-in-an-ai-era Duration seconds: 3567 ## Resource Is employee experience due for a reset?   For much of the past decade, employee experience has been framed as a competitive advantage - a way to attract talent, boost engagement, and strengthen culture. Yet in today’s environment, shaped by economic pressure, evolving workforce expectations, and the rapid rise of AI, many organisations are re-examining whether their approach is still sustainable - or whether, in trying to improve employee experience, they may have inadvertently diluted it.  So, in this episode of the Digital HR Leaders podcast, host David Green speaks with  Jacob Morgan  - author, keynote speaker, and Founder of  The Future of Work Leaders  - to explore what an employee experience reset looks like in 2026 and beyond.   Drawing on insights from interviews with 100 CHROs, Jacob shares why this moment may mark a turning point for accountability at work, and what leaders must do to balance empathy with performance without undermining either.  Tune in to learn more about:  Why 2026 may be a turning point for accountability in employee experience  Whether wellbeing programmes have diluted performance expectations  How leaders can balance empathy and high performance standards without appearing anti-employee  What the evolving power dynamic between employers and employees means in practice  How AI is redefining how work is measured, managed, and valued  Why HR must lead - not just manage - the responsible and ethical adoption of AI    This episode is sponsored by Hibob.   HiBob brings HR, Payroll, and Finance together into a single platform that employees actually use. With AI throughout, you move faster, work smarter, and empower your people to power… ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/digital-hr-leaders-with-david-green-244896/episodes/the-chro-playbook-for-employee-experience-in-an-ai-era/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/digital-hr-leaders-with-david-green-244896/the-chro-playbook-for-employee-experience-in-an-ai-era.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.