# #1,164: This is Why Your Front Office is Struggling

Page: https://stenobird.com/podcast/dental-a-team-podcast-899344/1-164-this-is-why-your-front-office-is-struggling
Text version: https://stenobird.com/podcast/dental-a-team-podcast-899344/1-164-this-is-why-your-front-office-is-struggling.md
Podcast: [Dental A Team Podcast](https://stenobird.com/podcast/dental-a-team-podcast-899344)
Published: 2026-06-17T10:00:00+00:00
Episode link: https://dentalateam.libsyn.com/1164-this-is-why-your-front-office-is-struggling
Audio file: https://traffic.libsyn.com/secure/dentalateam/Eps_1164_Front_Office_mixdown.mp3?dest-id=1103258
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JSON: https://stenobird.com/v1/public/podcasts/dental-a-team-podcast-899344/episodes/1-164-this-is-why-your-front-office-is-struggling
Duration seconds: 1214

## Resource

Does your front office feel overwhelmed? Kiera shares what the problem is 99% of the time, as well as how to clear up the confusion, and three tactics that bring about clarity and control very quickly. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Trasnscript: Kiera Dent- Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today, I just wanted to talk about front office overwhelm. Like, dun, dun, dun, dun, dun. That's a real thing, it's a real deal. This happens all the time. And I just want you guys to be able to fix that quickly and easily. So today, we're here to wrap. We're here to have a good time. We're here to talk about the front desk overwhelm and how you can fix that and do it with a ton of ease. So. If your front office feels overwhelmed, if you feel like they're overwhelmed, if you're ever scared to walk up there because you're like, my gosh, they're always stressed out. This is the episode for you and your front office team, because honestly, it's usually not that they have too much to do. It's that they're just, I call it front office soup. Then they're just all like, it's a bowl of spaghetti and we're all slurring and slopping and it's just a mess up there. But because we just have to figure out what matters and who does what. And it usually, in front office team members, I hope you hear me loud and clear, I'm not being a jerk, I'm Kiera Dent from the block and I've sat in your shoes and I understand it and I've been in your shoes and I know this overwhelmed feeling. It's not usually a workload problem. Usually what it is, is it's a role clarity problem. 99.9 % of the time, if we clean that up and we like untangle the ball of spaghetti, everybody's super happy, everybody's…

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## Transcript

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