# Transforming Hospitality for Millennials - Saxton Sharad - Hideaway Inns & Revival Hotels - Episode # 243

Page: https://stenobird.com/podcast/defining-hospitality-4474091/transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243
Text version: https://stenobird.com/podcast/defining-hospitality-4474091/transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243.md
Podcast: [Defining Hospitality](https://stenobird.com/podcast/defining-hospitality-4474091)
Published: 2026-03-18T09:00:00+00:00
Episode link: https://share.transistor.fm/s/c246ef60
Audio file: https://media.transistor.fm/c246ef60/7c8ca71b.mp3
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JSON: https://stenobird.com/v1/public/podcasts/defining-hospitality-4474091/episodes/transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243
Duration seconds: 4136

## Resource

In this episode of Defining Hospitality, Dan Ryan sits down with Saxton Sharad to explore how hospitality and hotel design are evolving for today’s guest experience. Sponsored by BERMANFALK, this conversation dives into micro vacations, invisible hospitality, and how modern leadership is reshaping the way hotels connect with travelers. Saxton shares how Hideaway Inns is redefining hospitality by blending local authenticity, frictionless experiences, and thoughtful design to meet the expectations of millennials and Gen Z guests. About the Guest: Saxton Sharad is the Founder and CEO of Revival Hotels and Hideaway Inns, where he’s building a portfolio of design-forward boutique properties in destinations like Mount Sunapee, Mount Snow, and Lenox. He previously helped scale Graduate Hotels and has worked across major brands, but is now pioneering a high-margin “invisible hospitality” model that’s delivering additional operating profit across his properties. Chapters: 01:15 Office Vibes And Intentionality 03:03 Defining Hospitality 05:58 Origins Of The Philosophy 07:51 Unplugging And Micro Breaks 09:18 Hideaway Inns Vision 11:00 Millennial Travel Shift 14:15 Building From Guest Research 17:02 Authenticity And Giving Back 25:59 Invisible Hospitality Platform 30:30 Innkeeper Model Explained 36:11 Owner Economics And Margins 39:58 Lease Deal Sweeteners 40:36 Scale And Tech Advantage 44:35 Innkeeper Career Model 46:53 Fixing Hospitality Turnover 48:15 Design Led Growth Plan 50:00 Fandom And Regional Focus 56:21 Revival Management Focus 58:41 Invisible Or Full Service 01:01:35 Authenticity Through Local Art 01:03:27 Berkshires Travel Pitch 01:07:59 Wrap Up And Thanks Quote of the Show: “ I don't care how talented you are or how much money you have in your pocket, you cannot be g…

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## Transcript

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