# The Confidence Advantage Every Service Advisor Needs

Page: https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/the-confidence-advantage-every-service-advisor-needs
Text version: https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/the-confidence-advantage-every-service-advisor-needs.md
Podcast: [Dealer Talk With Jen Suzuki](https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256)
Published: 2026-07-29T15:50:00+00:00
Episode link: https://jennifersuzuki.libsyn.com/the-confidence-advantage-every-service-advisor-needs
Audio file: https://traffic.libsyn.com/secure/jennifersuzuki/DTWJS_SOLOS_-_4-14-26_Confidence_Problem_ZT_1.mp3?dest-id=2463665
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JSON: https://stenobird.com/v1/public/podcasts/dealer-talk-with-jen-suzuki-3437256/episodes/the-confidence-advantage-every-service-advisor-needs
Duration seconds: 1187

## Resource

Most advisors think they need more traffic. They don't. They need stronger conversations. In this episode, I'm breaking down one of the biggest reasons advisors hit an income ceiling and it has nothing to do with your dealership, your manager, or the economy. We'll talk about why some advisors consistently outperform everyone around them, how confidence changes customer decisions, why discounting quietly destroys your paycheck, and the mindset shift that separates order takers from trusted consultants. If you've ever caught yourself rushing through presentations, apologizing for price, avoiding objections, or wondering why someone else is making more money in the same shop... This episode is for you! 20-minutes that could completely change the way you present repairs and the way customers respond. Confidence isn't something you're born with. It's something you build. And it pays. ACTUALLY. PERIOD. 😉 Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai , AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast | https://apple.co/38lmHM1 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

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## Transcript

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