# 109. How to Get Promoted Internally in Customer Success (When a Role Opens on Your Team)

Page: https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/109-how-to-get-promoted-internally-in-customer-success-when-a-role-opens-on-your-team
Text version: https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/109-how-to-get-promoted-internally-in-customer-success-when-a-role-opens-on-your-team.md
Podcast: [Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager](https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565)
Published: 2026-02-25T08:00:00+00:00
Episode link: https://www.carlyagar.com/
Audio file: https://episodes.captivate.fm/episode/f0948efc-3f7e-4c50-95cf-948c3416385a.mp3
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JSON: https://stenobird.com/v1/public/podcasts/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/episodes/109-how-to-get-promoted-internally-in-customer-success-when-a-role-opens-on-your-team
Duration seconds: 1188

## Resource

Bold move, but here it is… being a top performer isn’t enough to land you that internal promotion you're eyeing. And if you think your KPIs will carry you to the next level, think again. I get this DM all the time, “Carly, there’s an opening on my team. Should I even bother applying?” In this episode, I’m breaking down exactly what to say the moment a role is posted (yes, I give you the script), why being a top performer isn’t enough, and what leadership is really looking for when they promote internally. We’re talking performance vs. impact, how to make yourself difficult to replace, and how to position yourself as the obvious choice months before a role ever opens. If you’re tired of wondering whether you’re “good enough” or waiting for someone to tap you on the shoulder, this will completely reframe how you think about internal growth. By the end, you’ll know exactly how to stop hoping for a promotion and start strategically earning it. Because when the next role opens… will they think of you first? Hit play and let’s make sure the answer is yes. And if you’re ready to make your next move, apply for one-on-one coaching HERE and let’s get your resume, interviews, and promotion strategy locked in. 00:59 – Why You Can’t Wait for Your Manager to Notice You Want the Promotion 04:20 – The Truth About Internal Postings: Someone’s (Probably) Already in Mind 05:23 – Performance vs. Impact: Why Top Numbers Aren’t Enough for Career Growth 09:13 – Fast, Actionable Ways to Show Internal and External Impact 16:14 – How to Make Yourself Irreplaceable Before a Job Even Opens 19:12 – What to Do If You Still Don’t Get the Promotion FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize…

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