# Long-time listeners, first-time callers

Page: https://stenobird.com/podcast/communication-breakdown-7019931/long-time-listeners-first-time-callers
Text version: https://stenobird.com/podcast/communication-breakdown-7019931/long-time-listeners-first-time-callers.md
Podcast: [Communication Breakdown](https://stenobird.com/podcast/communication-breakdown-7019931)
Published: 2026-09-03T13:00:03+00:00
Episode link: https://www.spreaker.com/episode/long-time-listeners-first-time-callers--74842098
Audio file: https://dts.podtrac.com/redirect.mp3/api.spreaker.com/download/episode/74842098/ep_99_long_time_listeners_first_time_callers.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/communication-breakdown-7019931/episodes/long-time-listeners-first-time-callers
Duration seconds: 2164

## Resource

In this special listener-driven episode of Communication Breakdown, Steve Dowling and Craig Carroll answer questions from communications leaders and longtime supporters of the podcast. The conversation covers corporate silence, credible storytelling, misinformation, CEO transitions, professional development, artificial intelligence, and how the hosts select the stories they analyze each week. Guest Callers Hannah Wong Dominic Carr Abby Hayes Farzana Baduel Kim Sample Marcia Dawkins Keith Berman Traci Klein David Gallagher Topics Mentioned corporate storytelling, warranted communication, organizational behavior, corporate apologies, strategic silence, narrative control, communications measurement, strategic subtraction, misinformation, disinformation, media scrutiny, corporate credibility, public-interest communication, US public relations, UK public relations, communications careers, mentorship, curiosity, artificial intelligence, creative judgment, CEO succession, leadership transitions, stakeholder confidence, internal communications, story selection, corporate reputation Companies Mentioned OpenAI, United Airlines, American Airlines, Starbucks, Amazon, Home Depot, BBC, Apple, Cracker Barrel, TikTok, Twitter, Reese’s, Sky News Episode Hashtags #OpenAI #UnitedAirlines #AmericanAirlines #Starbucks #Amazon #HomeDepot #BBC #Apple #CrackerBarrel #TikTok #Twitter #Reeses #SkyNews #CorporateCommunications #PublicRelations #CorporateReputation #StrategicCommunications #LeadershipCommunication #StakeholderTrust #Misinformation #Disinformation #MediaRelations #CEOSuccession #ArtificialIntelligence #InternalCommunications #ShawnPNeal #AdvoCast #OCRNetwork Communication Breakdown is a production of the Observatory on Corporate Reputation . Hosted by Craig Carroll and Steve Dowli…

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/communication-breakdown-7019931/episodes/long-time-listeners-first-time-callers/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/communication-breakdown-7019931/long-time-listeners-first-time-callers.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.