# Ep. 131: Building Trust, Not Policies: The Future of HR

Page: https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-131-building-trust-not-policies-the-future-of-hr
Text version: https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-131-building-trust-not-policies-the-future-of-hr.md
Podcast: [Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time](https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917)
Published: 2026-04-01T11:00:00+00:00
Episode link: https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT2414667930.mp3?updated=1774897890
Audio file: https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT2414667930.mp3?updated=1774897890
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Duration seconds: 1851

## Resource

What if HR stopped being the “principal’s office” and became your most trusted partner? In this episode, Shana Scales discusses transforming HR into a relationship-driven business partner at Lake Charles Memorial Health System. She explains how trust, transparency, and frontline engagement reshape HR's support for leaders and employees. She also shares how cultural influencers and continuous feedback loops create real organizational change. Finally, she introduces the “Five C’s” framework that anchors culture and strategy. Tune in to learn how HR can drive culture, trust, and real business impact. About Shana Scales: Shana Scales is the Chief Human Resource Officer at Lake Charles Memorial Health System, where she leads people and culture strategy with a strong focus on relationships, trust, and transparency. With experience spanning healthcare and beyond, she has driven initiatives in employee wellness, diversity education, and long-term talent planning. Shana is known for championing a partnership-driven HR model and elevating employee engagement through innovative programs such as cultural influencers and frontline rounding. She is also a passionate advocate for exposing young people to careers in healthcare and fostering strong, connected teams. What You’ll Learn In This Episode: Relationships form the foundation of an effective HR partnership. HR maintains visibility and presence by actively engaging with frontline staff. Trust and transparency establish credibility across the organization. Data and organic conversations jointly inform better decision-making. Culture is a shared responsibility, owned by every employee and guided by strategic frameworks like the Five C’s. Links & Resources: Connect with and follow Shana Scales on LinkedIn or reach out via email! Fo…

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## Transcript

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