# EP. 128: From Silence to Safety: Building Cultures Where People Speak Up

Page: https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-128-from-silence-to-safety-building-cultures-where-people-speak-up
Text version: https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-128-from-silence-to-safety-building-cultures-where-people-speak-up.md
Podcast: [Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time](https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917)
Published: 2026-03-11T11:00:00+00:00
Episode link: https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT5807528790.mp3?updated=1773155327
Audio file: https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT5807528790.mp3?updated=1773155327
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JSON: https://stenobird.com/v1/public/podcasts/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/episodes/ep-128-from-silence-to-safety-building-cultures-where-people-speak-up
Duration seconds: 2186

## Resource

You can’t build a true culture of patient safety without psychological safety. In this episode, Dr. Renee Thompson sits down with Dr. Stephanie Stovall, Chief Quality Officer at OSF HealthCare, to unpack the very real link between workplace culture and clinical outcomes. Stephanie explains why fear of being “picked apart” or punished makes people less likely to speak up. That silence puts patients at risk. She shares a pivotal early-career story about a medication decision, and how strong feedback, paired with a follow-up conversation, can protect patients and build confidence instead of shame. They also dig into what it looks like when safety becomes “as automatic as getting dressed,” why anonymous reporting can signal low psychological safety, and how real-time debriefs shift teams from blame to collaborative problem-solving. Tune in to hear practical ways leaders can build trust, strengthen speaking-up behaviors, and make Safety everyone’s job, every day. About Dr. Stephanie Stovall: Dr. Stephanie Stovall is the Chief Quality Officer at OSF HealthCare in Peoria, Illinois, where she leads enterprise efforts to strengthen quality, safety, and high-reliability care. Before OSF, she spent more than a decade at Lee Health in Fort Myers, serving as Chief Quality and Safety Officer while also practicing as a pediatric infectious diseases physician for over 13 years. Her leadership experience also includes key roles at Golisano Children’s Hospital of Southwest Florida, including interim Chief Quality and Patient Safety and Medical Director positions focused on pediatric epidemiology, infectious diseases, and quality and safety. A clinician by training and a safety leader by calling, Dr. Stovall is passionate about the link between how teams treat each other and how safely c…

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