# EP 116: What Healthcare Executives Must Do to Create Cultures Where People Stay

Page: https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-116-what-healthcare-executives-must-do-to-create-cultures-where-people-stay
Text version: https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-116-what-healthcare-executives-must-do-to-create-cultures-where-people-stay.md
Podcast: [Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time](https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917)
Published: 2025-12-17T11:00:00+00:00
Episode link: https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT1516248262.mp3?updated=1773156982
Audio file: https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT1516248262.mp3?updated=1773156982
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Duration seconds: 2496

## Resource

In this episode of the Coffee Break Podcast, Dr. Renee Thompson sits down with Dr. Tera Gross, Chief Nursing Officer at Mayo Clinic in Florida, for a thoughtful and practical conversation about what it truly takes to lead well in today’s healthcare environment. A seasoned nurse executive and national nursing leader, Tera shares how intentional leadership development, strong relationships, and a quality improvement mindset can shape culture, improve outcomes, and reduce disruptive behaviors across teams. From fostering psychological safety to equipping leaders with the skills to give and receive feedback, this episode is packed with real-world insights leaders can immediately apply. This conversation is especially valuable for nurse leaders, executives, and anyone responsible for shaping culture in complex healthcare systems. What You’ll Learn in This Episode Why leadership development must go beyond technical skills and focus on relationships, influence, and trust How fostering a culture of feedback improves accountability and psychological safety Practical strategies for addressing disruptive behavior with curiosity, clarity, and consistency How quality improvement is a mindset, not just a project Why interprofessional leadership alignment is essential to a healthy work culture Lessons from Tera’s leadership journey and how reflection shapes better leaders About Dr. Tera Gross Tera L. Gross, DNP, RN, NEA-BC, CENP, FACHE, is the Chief Nursing Officer for Mayo Clinic in Florida. She has served in progressive leadership roles at Mayo Clinic for nearly 25 years in both Minnesota and Florida. Tera is a Fellow of the American College of Healthcare Executives, Assistant Professor of Nursing at the Mayo Clinic College of Medicine, and a recipient of the Diamond Quality Fellow…

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