# How You Make People Feel Matters

Page: https://stenobird.com/podcast/church-staff-book-club-7646058/how-you-make-people-feel-matters
Text version: https://stenobird.com/podcast/church-staff-book-club-7646058/how-you-make-people-feel-matters.md
Podcast: [Church Staff Book Club](https://stenobird.com/podcast/church-staff-book-club-7646058)
Published: 2026-01-05T16:52:08+00:00
Episode link: https://api.riverside.com/hosting-analytics/media/6d267e25ebfe7153f84b9c7a80ccae1e9c678c902daf9681522add6bc29836c3/eyJlcGlzb2RlSWQiOiJiMTc5MWM4Ny01N2I1LTQ3YTUtYWE1NC0zNGExODZlMDljMGYiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk1YmVjNmE2ZTU2ZmNjY2U4Y2ZiZTFjL2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTEtNV9fMTctNTItNTgubXAzIn0=.mp3
Audio file: https://api.riverside.com/hosting-analytics/media/6d267e25ebfe7153f84b9c7a80ccae1e9c678c902daf9681522add6bc29836c3/eyJlcGlzb2RlSWQiOiJiMTc5MWM4Ny01N2I1LTQ3YTUtYWE1NC0zNGExODZlMDljMGYiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk1YmVjNmE2ZTU2ZmNjY2U4Y2ZiZTFjL2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTEtNV9fMTctNTItNTgubXAzIn0=.mp3
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JSON: https://stenobird.com/v1/public/podcasts/church-staff-book-club-7646058/episodes/how-you-make-people-feel-matters
Duration seconds: 1826

## Resource

In this first episode, we dive into our own book The Come Back Effect and explore why how people feel at church is just as important as what gets done. From parking lots to greeters to follow-up teams, we discuss how emotional intelligence, hospitality, and intentional leadership create environments where guests feel seen, valued, and want to return. You’ll hear: Why great systems alone don’t create great experiences How to help volunteers lead with empathy, not just efficiency Why church leaders sometimes feel like cogs and how to fix that What it means to be an “emotional bodyguard” for your guests Whether you’re a solo pastor or on a big team, this episode will help you reframe how your church welcomes people and why that feeling matters more than you think. 📚 Book: The Come Back Effect by Jason Young & Jonathan Malm 💬 Let us know what stood out. Tag us on social or send us a message!

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## Transcript

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