# Are You the Helper or the Antagonist?

Page: https://stenobird.com/podcast/church-staff-book-club-7646058/are-you-the-helper-or-the-antagonist
Text version: https://stenobird.com/podcast/church-staff-book-club-7646058/are-you-the-helper-or-the-antagonist.md
Podcast: [Church Staff Book Club](https://stenobird.com/podcast/church-staff-book-club-7646058)
Published: 2026-02-03T15:55:37+00:00
Episode link: https://api.riverside.com/hosting-analytics/media/929c7ed66b3ec7019dec399d71258e97e7172ef70a76b2e5b5304e65ded60f0b/eyJlcGlzb2RlSWQiOiI1NGEzZTQwMi05ZGM1LTQ2YTUtYmFmNy03NjY4ZDI4MjY1YzYiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk4MjFiMTZjZjU4OGM2ODNlMDViM2RiL2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTItM19fMTYtNTgtMTQubXAzIn0=.mp3
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JSON: https://stenobird.com/v1/public/podcasts/church-staff-book-club-7646058/episodes/are-you-the-helper-or-the-antagonist
Duration seconds: 1926

## Resource

In this episode of Church Staff Book Club , Jonathan Malm and Jason Young dive into Chapter 5 of The Come Back Effect : “Think Scene by Scene.” You’ll learn why it’s not just about the stage or sermon, but every transition point guests experience at your church: parking, check-in, kids drop-off, seating, and even how they exit. These in-between moments are often where people feel the most confusion and where churches lose trust without realizing it. Whether you’re a church staff member, guest services leader, or volunteer, this conversation will help you: Understand how guests emotionally experience your church “scene by scene” Map the guest journey to improve hospitality and clarity Train your volunteers to guide, not just greet, people Eliminate confusion and frustration from first-time experiences Become a helper in someone’s story, not a hindrance 📘 Get the book: [ The Come Back Effect by Jason Young & Jonathan Malm] 🎧 Listen on Spotify, Apple Podcasts, or wherever you listen 💬 Drop a comment or DM us with your biggest church hospitality question!

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## Transcript

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