# Listening Is Leadership: How Trust and Relationships Create Influence

Page: https://stenobird.com/podcast/chief-influencer-6371343/listening-is-leadership-how-trust-and-relationships-create-influence
Text version: https://stenobird.com/podcast/chief-influencer-6371343/listening-is-leadership-how-trust-and-relationships-create-influence.md
Podcast: [Chief Influencer®](https://stenobird.com/podcast/chief-influencer-6371343)
Published: 2026-07-01T09:00:00+00:00
Episode link: https://share.transistor.fm/s/fb86aad1
Audio file: https://media.transistor.fm/fb86aad1/0e5502ae.mp3
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JSON: https://stenobird.com/v1/public/podcasts/chief-influencer-6371343/episodes/listening-is-leadership-how-trust-and-relationships-create-influence
Duration seconds: 1883

## Resource

In this special compilation episode of Chief Influencer, Anthony Shop brings together lessons from leaders across media, public policy, healthcare, and advocacy to explore a central theme: why great leaders listen first. The episode features conversations with Emma O’Brian, General Manager, Factiva at Dow Jones; Arthur C. Evans Jr., CEO of the American Psychological Association; Lesley Lopez, Maryland State Delegate; and Jeff Todd, President and CEO of Prevent Blindness. Together, they share insights on authenticity, coalition building, trust, vulnerability, and the power of human connection in today’s fragmented communications landscape. From Emma O’Brien’s reflections on why “faces are the new logos,” to Dr. Evans’ stories about community listening in Philadelphia, to Lesley Lopez’s perspective on authenticity in politics, and Jeff Todd’s emphasis on relationships as the foundation of leadership, the episode reveals a consistent truth: influence is built through trust, not transactions. Whether discussing social media, policymaking, organizational leadership, or public engagement, each guest underscores that people are more likely to follow leaders who listen deeply, communicate honestly, and show up as real people. In a world saturated with content and noise, this episode offers a timely reminder that authentic influence still begins with human connection. Takeaways: Faces Build Trust Faster Than Logos: Leaders who communicate authentically and consistently create familiarity and trust in ways institutions alone often cannot. Podcasts, social platforms, and personal storytelling help humanize organizations. Authenticity Is an Internal Leadership Skill Too: Influence is not only external-facing. Inside organizations, trust and credibility are built through honesty, c…

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## Transcript

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