# Maximizing Customer Retention and Value - Insights from Customer Success Expert Andrew Marks

Page: https://stenobird.com/podcast/business-insider-round-table-podcast-7631669/maximizing-customer-retention-and-value-insights-from-customer-success-expert-andrew-marks
Text version: https://stenobird.com/podcast/business-insider-round-table-podcast-7631669/maximizing-customer-retention-and-value-insights-from-customer-success-expert-andrew-marks.md
Podcast: [Business Insider: Round Table Podcast](https://stenobird.com/podcast/business-insider-round-table-podcast-7631669)
Published: 2026-07-06T14:00:00+00:00
Episode link: https://api.riverside.com/hosting-analytics/media/9a22ce88bb7443bfbb3328942b2525d631b5e1611372ffdbdea593ff154ac00b/eyJlcGlzb2RlSWQiOiI4NGE1Mzc0MC03ZTdmLTQ3ZTktYTFhYy0zYzIyZDc5NmFjZDgiLCJwb2RjYXN0SWQiOiI4OGIxYzkxMy0wZjk0LTRiMWYtYWZhNC01NWFhZDEyZDZhZDEiLCJhY2NvdW50SWQiOiI2OGI4NTFhZWY4YmM0ZDBiMDRiMzc1YmQiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmE0N2NlOGU4ZTAwYmFjODY5Yzk4NGJjL2phcmVkLXp1Y2tlcm1hbnMtc3R1ZGlvLWpQZWFqLWNvbXBvc2VyLTIwMjYtNy0zX18xNy0wLTMwLm1wMyJ9.mp3
Audio file: https://api.riverside.com/hosting-analytics/media/9a22ce88bb7443bfbb3328942b2525d631b5e1611372ffdbdea593ff154ac00b/eyJlcGlzb2RlSWQiOiI4NGE1Mzc0MC03ZTdmLTQ3ZTktYTFhYy0zYzIyZDc5NmFjZDgiLCJwb2RjYXN0SWQiOiI4OGIxYzkxMy0wZjk0LTRiMWYtYWZhNC01NWFhZDEyZDZhZDEiLCJhY2NvdW50SWQiOiI2OGI4NTFhZWY4YmM0ZDBiMDRiMzc1YmQiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmE0N2NlOGU4ZTAwYmFjODY5Yzk4NGJjL2phcmVkLXp1Y2tlcm1hbnMtc3R1ZGlvLWpQZWFqLWNvbXBvc2VyLTIwMjYtNy0zX18xNy0wLTMwLm1wMyJ9.mp3
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Duration seconds: 3433

## Resource

Discover practical strategies to enhance customer retention, increase lifetime value, and foster sustainable growth in your business. Andrew Marks, with over 25 years of experience, shares insights on post-sale processes, effective value communication, and the role of AI in customer success.

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## Transcript

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