# S3 Bonus 1: Bret Taylor of Sierra and OpenAI

Page: https://stenobird.com/podcast/boss-class-from-the-economist-7336286/s3-bonus-1-bret-taylor-of-sierra-and-openai
Text version: https://stenobird.com/podcast/boss-class-from-the-economist-7336286/s3-bonus-1-bret-taylor-of-sierra-and-openai.md
Podcast: [Boss Class from The Economist](https://stenobird.com/podcast/boss-class-from-the-economist-7336286)
Published: 2026-01-29T14:07:48+00:00
Episode link: https://shows.acast.com/boss-class/episodes/interview-bret-taylor-of-sierra-and-openai
Audio file: https://sphinx.acast.com/p/open/s/64ee35bafc643000110d1607/e/697a39d398c18d8bdb8b0867/media.mp3?tk=eyJ0ayI6ImRlZmF1bHQiLCJhZHMiOnRydWUsInNwb25zIjp0cnVlLCJzdGF0dXMiOiJwdWJsaWMifQ==&sig=gvlDyz2JnzMQv4NeEpW3lEKSMhDo3ixUB9pD0-NTNBg
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JSON: https://stenobird.com/v1/public/podcasts/boss-class-from-the-economist-7336286/episodes/s3-bonus-1-bret-taylor-of-sierra-and-openai
Duration seconds: 2062

## Resource

A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and vendors, and how he uses AI to manage. To listen to the full series, subscribe to Economist Podcasts+ . If you’re already a subscriber to The Economist , you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. This episode is also available to watch on The Economist ’s YouTube channel . Hosted on Acast. See acast.com/privacy for more information.

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## Transcript

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