# Use Your Customer's Words to Grow Faster

Page: https://stenobird.com/podcast/bor-or-bust-7879278/use-your-customer-s-words-to-grow-faster
Text version: https://stenobird.com/podcast/bor-or-bust-7879278/use-your-customer-s-words-to-grow-faster.md
Podcast: [BOR or Bust](https://stenobird.com/podcast/bor-or-bust-7879278)
Published: 2026-06-30T11:09:37+00:00
Episode link: https://api.riverside.com/hosting-analytics/media/4b8c572d1ce8eba89ca5e229274dd7e3a14406effbb327adc3a6e786085f2daf/eyJlcGlzb2RlSWQiOiIzOTkxYWRiYS00YzJkLTQzNjItYjQ0ZS03ODZiZTAzYjcyYjgiLCJwb2RjYXN0SWQiOiI5YjdmZTFjNi04M2QzLTQ3Y2MtYmYzYy00NzhhM2RhMzQyMDkiLCJhY2NvdW50SWQiOiI2ODQ4MjY5MGMxMmM2OTA0MDZiNDRlMjEiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmEyYzdlYTIxMGU3MjE2MWZjNGY2YmJiL2RhcnlsLWhlbnJ5cy1zdHVkaW8tWGxLQzItY29tcG9zZXItMjAyNi02LTEyX18yMy00OC0xOC5tcDMifQ==.mp3
Audio file: https://api.riverside.com/hosting-analytics/media/4b8c572d1ce8eba89ca5e229274dd7e3a14406effbb327adc3a6e786085f2daf/eyJlcGlzb2RlSWQiOiIzOTkxYWRiYS00YzJkLTQzNjItYjQ0ZS03ODZiZTAzYjcyYjgiLCJwb2RjYXN0SWQiOiI5YjdmZTFjNi04M2QzLTQ3Y2MtYmYzYy00NzhhM2RhMzQyMDkiLCJhY2NvdW50SWQiOiI2ODQ4MjY5MGMxMmM2OTA0MDZiNDRlMjEiLCJwYXRoIjoibWVkaWEvY2xpcHMvNmEyYzdlYTIxMGU3MjE2MWZjNGY2YmJiL2RhcnlsLWhlbnJ5cy1zdHVkaW8tWGxLQzItY29tcG9zZXItMjAyNi02LTEyX18yMy00OC0xOC5tcDMifQ==.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/bor-or-bust-7879278/episodes/use-your-customer-s-words-to-grow-faster
Duration seconds: 3190

## Resource

Why do some producers consistently get more meetings and close more business? Because they stop talking about what they think matters and start talking about what prospects think matters. In this episode, Nick and Daryl discuss one of the most important sales skills a producer can develop: using a prospect's own words to describe their problem. From cold calls to qualifying meetings to closing conversations, they break down how listening for key phrases can help you build trust faster, create stronger emotional buy-in, and move prospects through the sales process. Along the way they discuss: The difference between selling on price and solving the price problem Why most brokers miss the prospect's real pain The language prospects use when they feel stuck How to uncover buying motives through better questions Real-world BOR examples that led to major wins A lesson, a story, and a laugh. BOR or Bust, baby.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/bor-or-bust-7879278/episodes/use-your-customer-s-words-to-grow-faster/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/bor-or-bust-7879278/use-your-customer-s-words-to-grow-faster.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.