# Building a Culture of Quality and Safety at Yale New Haven Health Page: https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/building-a-culture-of-quality-and-safety-at-yale-new-haven-health Text version: https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/building-a-culture-of-quality-and-safety-at-yale-new-haven-health.md Podcast: [Becker’s Healthcare Podcast](https://stenobird.com/podcast/becker-s-healthcare-podcast-484089) Published: 2026-06-08T21:00:00+00:00 Episode link: https://podcast.show/beckershealthcarepodcast/episode/153952890/ Audio file: https://media.blubrry.com/beckershealthcarepodcast/ins.blubrry.com/beckershealthcarepodcast/BKR_HC_Kate_Heilpern-Deb_Rhodes_P_6-8-26_RD1.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/becker-s-healthcare-podcast-484089/episodes/building-a-culture-of-quality-and-safety-at-yale-new-haven-health Duration seconds: 1451 ## Resource In this episode, Kate Heilpern, MD, President of Yale New Haven Hospital, and Dr. Deb Rhodes, Internist and Chief Quality Officer, Yale New Haven Health System, discuss the cultural transformation, leadership strategies, and systemwide approach that helped Yale New Haven Hospital achieve a five-star CMS rating. ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/becker-s-healthcare-podcast-484089/episodes/building-a-culture-of-quality-and-safety-at-yale-new-haven-health/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/building-a-culture-of-quality-and-safety-at-yale-new-haven-health.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.