# AV SuperFriends: InfoComm 2026 - The entirety of the customer journey

Page: https://stenobird.com/podcast/av-superfriends-2789935/av-superfriends-infocomm-2026-the-entirety-of-the-customer-journey
Text version: https://stenobird.com/podcast/av-superfriends-2789935/av-superfriends-infocomm-2026-the-entirety-of-the-customer-journey.md
Podcast: [AV SuperFriends](https://stenobird.com/podcast/av-superfriends-2789935)
Published: 2026-06-19T05:12:00+00:00
Episode link: https://www.avsuperfriends.com/episodes/infocomm-2026-episode-04-the-entirety-of-the-customer-journey
Audio file: https://traffic.libsyn.com/secure/avsuperfriends/AVSF-IC26-04-06182026.mp3?dest-id=2412569
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JSON: https://stenobird.com/v1/public/podcasts/av-superfriends-2789935/episodes/av-superfriends-infocomm-2026-the-entirety-of-the-customer-journey
Duration seconds: 2814

## Resource

Recorded June 18, 2026 Live from the Biamp booth at InfoComm 2026, the AV SuperFriends sit down with Zach Snook, Chris Dieterich, Michael Hooper, and Abdul Chaudhri to talk through Biamp's latest announcements for higher ed and beyond. The conversation covers Biamp Workplace Control, including its cloud or local configuration, drag-and-drop design, node-based logic, Lua scripting, and AI-assisted workflows. They also dig into the new Devio UCX line for Teams and Zoom Rooms, expandable mics and speakers, USB-C content sharing and charging, and the value of running a full collaboration system from a single power connection. Along the way, the crew explores sound masking, speech privacy, paging, Parlé Voice Lift, Max Connect Auditorium Mode, ClearOne microphone integration, and Biamp's free design services—plus the usual AVSF detours into booth noise, wardrobe emergencies, steak dinner drama, and which microphone is actually blinking. Connect with our guests: Zack Snook https://www.linkedin.com/in/zachsnook/ Abdul Chaudhri https://www.linkedin.com/in/no1salesleader/ Chris Dieterich https://www.linkedin.com/in/chris-dieterich-cts-cqd-22843190/ Michael Hooper https://www.linkedin.com/in/mlhooper/ Products discussed: Workplace Control and Workplace Control Designer https://www.biamp.com/company/press-releases/press-release-detail/biamp-introduces-workplace-control--a-unified-av-automation-platform Devio UCX ​​ https://www.biamp.com/company/press-releases/press-release-detail/biamp-introduces-devio-ucx--a-new-android-based-uc-compute-platform-with-integrated-professional-dsp Parle Voicelift https://www.biamp.com/solutions/applications/parle-voice-lift Alternate show titles: If you remove the Internet from your system We do eavesdropping Specially trained chihuahuas Reasonable…

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