# Is AI Affecting The Customer Experience With Mary Poppen

Page: https://stenobird.com/podcast/artificial-intelligence-podcast-chatgpt-claude-midjourney-and-all-other-ai-tools-52214/is-ai-affecting-the-customer-experience-with-mary-poppen
Text version: https://stenobird.com/podcast/artificial-intelligence-podcast-chatgpt-claude-midjourney-and-all-other-ai-tools-52214/is-ai-affecting-the-customer-experience-with-mary-poppen.md
Podcast: [Artificial Intelligence Podcast: ChatGPT, Claude, Midjourney and all other AI Tools](https://stenobird.com/podcast/artificial-intelligence-podcast-chatgpt-claude-midjourney-and-all-other-ai-tools-52214)
Published: 2025-11-10T14:00:00+00:00
Episode link: https://www.buzzsprout.com/606496/episodes/18067864-is-ai-affecting-the-customer-experience-with-mary-poppen.mp3
Audio file: https://www.buzzsprout.com/606496/episodes/18067864-is-ai-affecting-the-customer-experience-with-mary-poppen.mp3
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Duration seconds: 1771

## Resource

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the profound impact of AI on customer experience with our esteemed guest, Mary Poppen. With over two decades of experience in the B2B SaaS technology space, Mary shares her insights on how businesses can strategically use AI to enhance customer interactions while avoiding common pitfalls. Mary emphasizes the importance of balancing AI's scalability with human oversight to maintain a high-quality...

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