# Open Communities With Andrew Zigler

Page: https://stenobird.com/podcast/arrested-devops/open-communities-with-andrew-zigler
Text version: https://stenobird.com/podcast/arrested-devops/open-communities-with-andrew-zigler.md
Podcast: [Arrested DevOps](https://stenobird.com/podcast/arrested-devops)
Published: 2024-02-01T17:18:43+00:00
Episode link: https://www.arresteddevops.com/open-communities/
Audio file: https://media.blubrry.com/arresteddevops/content.blubrry.com/arresteddevops/arrested-devops-podcast-episode202.mp3
Processing state: processed
JSON: https://stenobird.com/v1/public/podcasts/arrested-devops/episodes/open-communities-with-andrew-zigler
Duration seconds: 2099

## Resource

Building an 'open-first' developer community requires balancing enterprise roadmap priorities with transparent communication. Andrew Zigler explains how to maintain community trust even when certain product decisions must remain private.

## Highlights
- Main idea: 'Default open' does not mean total transparency; it means communicating clearly when certain decisions must stay behind closed doors
- Failure mode: Treating Developer Relations as a siloed side project rather than embedding community engagement into the company's DNA
- Practical takeaway: Actively bridge the visibility gap by bringing internal discussions from private channels like Slack or Discord into the public eye
- Main idea: Successful enterprise growth should reciprocate community value by celebrating and supporting the contributors who drove product adoption
- Practical takeaway: Combat community 'imposter syndrome' by actively recognizing and validating even small-scale community contributions

## Topics

Open Source, Developer Relations, Community Management, DevOps, Product Roadmap, Enterprise Software, Developer Advocacy, Transparency

## Chapters
- 3:30 — Introduction to Open Source Advocacy: Andrew Zigler introduces his role as a developer advocate at Mattermost and the intersection of DevOps and open source.
- 6:00 — The DevRel Counterbalance: Discussing how DevRel acts as a bridge between internal company alignment and external community perception.
- 13:40 — Embedding Community in Company DNA: Why community engagement must extend beyond the DevRel team to include engineering, sales, and product stakeholders.
- 16:20 — Navigating Enterprise Roadmaps: The tension between pursuing enterprise revenue and maintaining an open, predictable product roadmap.
- 18:50 — The Ethics of Transparency: How to handle confidential enterprise requirements without losing the trust of the open-source community.
- 26:55 — Solving the Visibility Gap: Addressing the problem of critical technical conversations happening in private silos away from community eyes.
- 32:15 — Empowering Contributors: Strategies for encouraging community members to share their work and overcoming the feeling that their contributions don't matter.

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## Transcript

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