# Into the VOID Report With Casey Rosenthal and Courtney Nash

Page: https://stenobird.com/podcast/arrested-devops/into-the-void-report-with-casey-rosenthal-and-courtney-nash
Text version: https://stenobird.com/podcast/arrested-devops/into-the-void-report-with-casey-rosenthal-and-courtney-nash.md
Podcast: [Arrested DevOps](https://stenobird.com/podcast/arrested-devops)
Published: 2023-04-13T12:39:42+00:00
Episode link: https://www.arresteddevops.com/into-the-void/
Audio file: https://media.blubrry.com/arresteddevops/content.blubrry.com/arresteddevops/arrested-devops-podcast-episode184.mp3
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JSON: https://stenobird.com/v1/public/podcasts/arrested-devops/episodes/into-the-void-report-with-casey-rosenthal-and-courtney-nash
Duration seconds: 3590

## Resource

An analysis of the Verica Open Incident Database (VOID) report, exploring how modern software complexity challenges traditional incident response. The discussion critiques the use of bureaucratic metrics like MTTR and examines the shift from Root Cause Analysis to learning-oriented post-incident reviews.

## Highlights
- Main idea: The VOID report highlights the need to commoditize incident knowledge to improve industry-wide resilience
- Failure mode: Using metrics tied to compensation, such as MTTR, incentivizes teams to litigate severity rather than focus on system safety
- Practical takeaway: Organizations should transition from 'Root Cause Analysis' to 'Post-Incident Reviews' to prioritize depth and learning over blame
- Main idea: Software engineering has inadvertently become a 'bureaucratic profession,' adopting manufacturing-style hierarchies that hinder agility
- Failure mode: Defining incident severity based solely on duration or revenue loss fails to account for the complexities of distributed, global-scale systems

## Topics

DevOps, Incident Response, Resilience Engineering, Software Reliability, Observability, Site Reliability Engineering, Post-Mortem Analysis, IT Governance

## Chapters
- 5:20 — The VOID Report Origins: An introduction to the Verica Open Incident Database and its mission to share incident data openly.
- 9:50 — Sharing Incident Knowledge: Discussing the cultural shift needed to move away from adversarial information silos toward shared learning.
- 19:00 — Evolution of DevOps Practices: Reflecting on how practices have evolved from simple automated testing to managing complex, distributed software environments.
- 27:50 — The Perils of Metric-Driven IT: How treating IT as a cost center leads to the use of flawed metrics like MTTR that undermine true reliability.
- 32:20 — Software as a Bureaucratic Profession: A critique of how modern software organizations have adopted rigid, bureaucratic structures that conflict with system safety.
- 45:40 — Measuring Incident Impact: Examining how incident reports are used for training and code reviews rather than just tracking failures.
- 50:05 — The Shift to Post-Incident Reviews: Analyzing the move away from RCA (Root Cause Analysis) toward more qualitative, deep-dive incident reviews.

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## Transcript

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