# What Customers Really Want - Evolving Expectations

Page: https://stenobird.com/podcast/aml-conversations-984461/what-customers-really-want-evolving-expectations
Text version: https://stenobird.com/podcast/aml-conversations-984461/what-customers-really-want-evolving-expectations.md
Podcast: [AML Conversations](https://stenobird.com/podcast/aml-conversations-984461)
Published: 2026-06-17T14:00:32+00:00
Episode link: https://soundcloud.com/user-45942002/what-customers-really-want
Audio file: https://feeds.soundcloud.com/stream/2340907601-user-45942002-what-customers-really-want.mp3
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JSON: https://stenobird.com/v1/public/podcasts/aml-conversations-984461/episodes/what-customers-really-want-evolving-expectations
Duration seconds: 994

## Resource

In this episode of Third Party Risk Perspectives, host Elliot Berman sits down with Christopher Sindik of Blue Umbrella to explore what clients are truly looking for in today’s third-party risk management and due diligence landscape. From the growing demand for scalable technology platforms to increased reliance on ongoing monitoring and managed services, organizations are rethinking how they build and maintain effective compliance programs—often while being asked to do more with fewer resources. The conversation also highlights the rising importance of speed, with a notable increase in expedited due diligence requests as companies look to move faster without sacrificing risk oversight. Tune in for practical insights into how customer expectations are shifting—and what that means for building more efficient, responsive, and resilient risk management programs.

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## Transcript

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