# AI Leaders Podcast #83: The Connected Firm: AI, Clients, and the New Rules of Financial Services

Page: https://stenobird.com/podcast/accenture-ai-leaders-podcast-3082722/ai-leaders-podcast-83-the-connected-firm-ai-clients-and-the-new-rules-of-financial-services
Text version: https://stenobird.com/podcast/accenture-ai-leaders-podcast-3082722/ai-leaders-podcast-83-the-connected-firm-ai-clients-and-the-new-rules-of-financial-services.md
Podcast: [Accenture AI Leaders Podcast](https://stenobird.com/podcast/accenture-ai-leaders-podcast-3082722)
Published: 2026-05-14T12:10:00+00:00
Episode link: https://aileaders.libsyn.com/ai-leaders-podcast-83-the-connected-firm-ai-clients-and-the-new-rules-of-financial-services
Audio file: https://traffic.libsyn.com/secure/aileaders/AI_Leaders_Morgan_Stanley_v4.mp3?dest-id=2456846
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/accenture-ai-leaders-podcast-3082722/episodes/ai-leaders-podcast-83-the-connected-firm-ai-clients-and-the-new-rules-of-financial-services
Duration seconds: 2247

## Resource

What does it mean to operate as an integrated firm in the age of AI? In this episode, Keri Smith, Global AI & Data Lead for Banking and Capital Markets at Accenture, speaks with Mandell Crawley, EVP and Chief Client Officer, and Dan DeDora, Lead, Integrated Client Intelligence and Head of FID Client Strategies at Morgan Stanley, on how AI is transforming client experience, from data activation to breaking down silos, and why true transformation starts with people.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/accenture-ai-leaders-podcast-3082722/episodes/ai-leaders-podcast-83-the-connected-firm-ai-clients-and-the-new-rules-of-financial-services/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/accenture-ai-leaders-podcast-3082722/ai-leaders-podcast-83-the-connected-firm-ai-clients-and-the-new-rules-of-financial-services.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.