# Banks compensating customers over mortgage offset failures

Page: https://stenobird.com/podcast/abc-news-top-stories-6001594/banks-compensating-customers-over-mortgage-offset-failures
Text version: https://stenobird.com/podcast/abc-news-top-stories-6001594/banks-compensating-customers-over-mortgage-offset-failures.md
Podcast: [ABC News Top Stories](https://stenobird.com/podcast/abc-news-top-stories-6001594)
Published: 2026-07-28T22:45:00+00:00
Episode link: https://www.abc.net.au/listen/programs/abc-news-top-stories/naus_offsetexplainermkod_2907/106970114
Audio file: https://mediacore-live-production.akamaized.net/audio/02/mu/Z/h4.mp3
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JSON: https://stenobird.com/v1/public/podcasts/abc-news-top-stories-6001594/episodes/banks-compensating-customers-over-mortgage-offset-failures
Duration seconds: 199

## Resource

Millions of Australians use offset accounts to reduce interest costs on their mortgage, but the corporate regulator says some banks are not delivering the savings as promised. ASIC found Australian banks paid more than $55 million in compensation to customers in just two years, for failures with mortgage offset accounts.

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## Transcript

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