# Quand le chatbot se trompe, qui est responsable?

Page: https://stenobird.com/podcast/a-bon-entendeur-rts-1066560/quand-le-chatbot-se-trompe-qui-est-responsable
Text version: https://stenobird.com/podcast/a-bon-entendeur-rts-1066560/quand-le-chatbot-se-trompe-qui-est-responsable.md
Podcast: [A Bon Entendeur ‐ RTS](https://stenobird.com/podcast/a-bon-entendeur-rts-1066560)
Published: 2026-06-02T18:13:54+00:00
Episode link: https://www.rts.ch/emissions/abe/2026/video/quand-le-chatbot-se-trompe-qui-est-responsable-29261418.html
Audio file: https://rts-vod-dd.akamaized.net/ww/94376c1d-c593-3362-9ed6-0032a4d6467a/33a7caea-06b7-32aa-bb8f-e3f571f411e3.mp4
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/a-bon-entendeur-rts-1066560/episodes/quand-le-chatbot-se-trompe-qui-est-responsable
Duration seconds: 1598

## Resource

Les chatbots, ces agents conversationnels dopés à l’IA, sont capables de dialoguer, conseiller, parfois même de rassurer. Il devient difficile de distinguer une réponse automatisée de celle d’un employé en chair et en os. Mais derrière cette efficacité apparente se cachent des failles, dans ce cas, à qui la responsabilité, à l'entreprise ou au client ?

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## Transcript

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