# We Are In A Trust Recession, Says Alice Sesay Pope

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Text version: https://stenobird.com/podcast/a-beginner-s-guide-to-ai-6564486/we-are-in-a-trust-recession-says-alice-sesay-pope.md
Podcast: [A Beginner's Guide to AI](https://stenobird.com/podcast/a-beginner-s-guide-to-ai-6564486)
Published: 2026-07-14T16:00:00+00:00
Episode link: https://shows.acast.com/beginners-guide-to-ai/episodes/we-are-in-a-trust-recession-says-alice-sesay-pope
Audio file: https://sphinx.acast.com/p/open/s/6953b9ead0c0aeaf12bcbd70/e/6a550a1d420a266ecbd6ea1b/media.mp3
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JSON: https://stenobird.com/v1/public/podcasts/a-beginner-s-guide-to-ai-6564486/episodes/we-are-in-a-trust-recession-says-alice-sesay-pope
Duration seconds: 3103

## Resource

Generative AI trust is becoming one of the biggest leadership challenges in business. In this episode of Beginner’s Guide to AI , Dietmar Fischer speaks with Alice Sesay Pope, author of The Trust Algorithm: How Leaders Build Trust with Generative AI , about why AI success cannot be measured only by speed, automation, or cost reduction. Alice describes a growing “trust recession” where customers are unsure whether brands are acting in their best interest, employees are unsure whether AI will help or replace them, and leaders are under pressure to prove AI ROI before they have built the right strategy, governance, and human oversight. The conversation explores why AI customer service often disappoints, why bad data can mislead both chatbots and human agents, and why companies should not deploy generative AI just to say they are using it. You will also hear why leaders need to think about token costs, risk, guardrails, change management, psychological safety, reskilling, and privacy before scaling AI across the business. This episode is for founders, executives, consultants, marketers, customer experience leaders, and anyone trying to understand how to use generative AI responsibly without losing customer trust. Key Takeaways Why we are entering a generative AI trust recession Why AI customer service can damage brand loyalty Why AI ROI fails when leaders focus only on cost cutting Why human oversight and verification still matter Why reskilling employees is a leadership responsibility Why agentic AI creates new trust and privacy questions Why companies need AI governance before scaling AI Get My Newsletter 📧💌📧 Tune in to get my thoughts and all episodes. Don't forget to subscribe to our Newsletter: https://beginnersguide.nl 📧💌📧 About Dietmar Fischer Dietmar Fischer is a p…

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## Transcript

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